Director of Data Science – B2B Product Setup – Delhi

Hi,

We are looking to fill Director of Data Sciences with B2B Saas Analytical Product setup in Delhi

Do you consider yourself to be among top data science leaders in India? If so, come join us in our mission to build and sell the world’s biggest ecosystem of marketing technology products.

Our Client is looking for a world-class data sciences leader to take it from current $18Mn revenue to $100Mn revenue by doubling down on its seven years of SaaS experience and its marketing-tech domain knowledge. The company is seeking a data science leader who can take ownership of its data science initiatives for all its products and services. The company is based out of Delhi and Pune and is 200 people strong. As a data science leader, you will be responsible for collaborating with engineering and product teams to deliver high-impact data science projects that become core part of value that customers derive from our products.

Apply if you meet the following criteria:

  • You have led a team of data scientists in your career
  • You have setup end to end data pipeline
  • You have worked on real world data sets that range into millions of data points that contain missing values, and unclean data
  • You have owned and delivered data science projects that are live on production
  • You have practical knowledge of a wide variety of data science methodologies and an intuitive understanding of which methodology is applicable to which problem
  • You are paranoid about data security and user privacy
  • You have worked with product team / product manager as a peer or a collaborator
  • You have gone on customer calls to validate results from your data science projects

The ideal candidate will have a good understanding of advanced statistics or Machine Learning ideas and at least a Master’s or a PhD in a field that involves mathematical or statistical thinking.

This position is based out of Delhi/Pune and will report to senior leadership in the organization.

For more details please reach out to me at prasoon.purbia@careernet.co.in

Regards,

Prasoon

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Director Customer Success – B2B Product set up – Delhi (10+ yrs)

The Director, Customer Support and Success will lead and build a global customer-centric organization within company Reporting directly to the COO, this role will span customer support, ongoing customer success and advocacy, with the ultimate goal of delivering a world-class experience to all our users. You will set the overall strategy, establish priorities, manage and build best-in-class organization of top talent, and leverage systems and processes to develop an exemplary customer service organization that delights our customers.

You will be directly responsible to build, manage and grow a team that handles all customer-oriented activities post-sales (consulting, training, onboarding, technical and non-technical support) for both SMB and enterprise customers.

Responsibilities

  • Build, train, manage and retain a team of product experts dedicated to delighting our customers.
  • Define, direct and implement a global 24*7 customer support (through various channels email, skype and phone support) & experience strategy.
  • Oversee the day-to-day operations of the Customer support and success organization.
  • For enterprise customers, build and grow a team of customer success managers who are responsible for training, onboarding and maintaining regular proactive contacts.
  • Take charge of all operational results in terms of customer satisfaction, expenses, budget, performance standards/metrics, services, programs and employees of the Customer Support and Success organization.
  • Spearhead the Product training piece within the organization both for internal trainings as well as external customer/client education programs.
  • Serve as escalation point for customer issues ensuring they are resolved as quickly and efficiently as possible, leveraging resources across the company as necessary.
  • Own the Knowledge repository including regular feature updates, review of existing knowledge base etc.
  • Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement.

Who you are

  • Data driven – you know how to measure customer satisfaction continuously
  • Feedback oriented – you know feedback from customers is the best way to improve
  • Efficiency seeker – you actually try to reduce post-sales efforts by making processes, product and knowledgebase efficient
  • Empathetic – you understand customer’s pain and strive to delight them continuously
  • Humble – you know that respect and authority is earned over time by demonstrating excellence

Things you need to have: 

  • 10+ years of experience building and managing a Customer Success and/or technical support organization
  • Bachelor’s/Master’s degree in Engineering, Technology or related field is preferred. An MBA from a premier institute a plus.
  • Proven ability to motivate and focus a team and to develop individuals
  • Hands-on experience of implementing technology products for use by external customers
  • Experience with SaaS solution offerings and ability to articulate the benefits of SaaS
  • Enthusiastic and creative leader with the ability to inspire people
  • Ability to drive customer renewals and customer success
  • Ability to create a performance and metrics focused culture
  • Strong oral and written communication skills

For more details please reach me at prasoon.purbia@careernet.co.in

SVP Engineering – Enterprise SaaS Product set up – Gurgaon – (15-20 yrs)

As SVP of Engineering, you will report directly to the CEO and will serve as a key member of our global executive team. The core duties will be to leverage your successful 15-20 year track record in the delivering quality software products to build, manage and motivate a talented team of software engineers, web developers, technical architects, and QA/Test engineers responsible for developing and deploying a global-scale, SaaS based enterprise product considered mission-critical to our running customer’s businesses.

As a leader and coach, you will be expected to hire, retain & grow top-notch talent. Especially as the engineering leader, your ability to bring technical depth, avid curiosity & to roll up your sleeves will be critical. We believe it is key to leading from the front by setting a personal standard for excellence thereby inspiring your team to work with cutting-edge technologies & in agile ways.

Finally, as part of our senior executive team, you will be expected to collaborate with & support your peers in creating an organizational culture we are proud of, managing executive relationships at our Fortune-500 customers, and be an evangelist who advocates for continuous improvement programs that keep transforming SirionLabs to become world-class.

Key Responsibilities

  • Drive a transformation of our engineering culture to instil pride of craftsmanship & willingness to experiment & innovate and focus on customer-centricity
  • Leverage prior expertise to ensure we stay current with new concepts like Agile & DevOps
  • Develop, coach and mentor a world-class Engineering team; partner with People Ops to massively scale development team over next few years
  • Work closely with our Product leader to influence & refine our product roadmap
  • Own translating key product / customer requests into clear technical requirements and then drive awesome engineering processes (leveraging smart goals/metrics, tight program management etc.) that help us achieve exceptional execution = delivering uncompromising quality, on time, and within budget (in that order)
  • Manage a tight build/release & secure production environment (partnering with our Infosec team) to always protect our customers’ data & maintain their faith in our solutions
  • Speed up our transition from manual testing to an automated QA environment while also proactively adopting defensive techniques (like unit test-cases, secure programming etc) to ensure a high quality codebase
  • Mentor team to design features that ensure the SaaS, multi-tenant nature of our products
  • Work closely with the CTO / Lead Architect to stay ahead of the time ensure our tech stack stays cutting-edge (eg. move to SOA architecture, block-chain infrastructure etc)
  • Keep re-evaluating org / team structure to ensure we stay an agile and nimble engg team
  • Represent SirionLabs in technical industry groups / events to create awareness of our technical depth and world-class solutions
  • Represent company (as needed) in relations with major customers, suppliers, government agencies and channel/alliance partners
  • As a member of senior leadership team, assume special projects as directed by the CEO

For more details please reach me at prasoon.purbia@careernet.co.in

Principal Engineer – UI (Node JS) – (7-10 yrs) – Gurgaon

Desired Skills

The ideal candidate for this position should possess the following skill sets and qualities
Technical
 Expert in HTML5, CSS3 & Node JS.
 Worked on any of the following UI frameworks: React JS/Angular JS/Knockout JS for at least 2 years
 Possess knowledge on OOPS, REST & NoSQL
Behavioural
 Passionate to deliver better products and to improve customer experience
 Excellent interpersonal skills and stakeholder management abilities
 Strong communication skills and possess good appetite for learning
 Accountability & Ownership with the ability to see things through and get things done

Responsibilities

 Involve in planning and effort estimation of the tasks and projects assigned
 Interacting with product teams and other business stakeholders to understand the business
requirements
 Lead and Attend scrum meetings to ensure that the tasks are performed as per the proposed plan
 Integration of user-facing elements developed by front-end developers with server side logic
 Design and implementation of low-latency, high-availability, and performant applications
 Writing reusable, testable and efficient code in Javascript using REACT JS framework
 Lead and provide technical mentoring to a team of talented engineers.
 Understand and improve architecture & design to deliver world class UI Experience to our customers
 Provide optimized solutions to the problems and work with cross functional teams to implement the
solution
 Work in a fast paced environment without a dip in the quality of deliverable

Devops Lead/Manager – Internet Product Startup – (8 – 15 yrs) – Gurgaon

KEY RESPONSIBILITIES

  • Setup and maintain all technology servers, systems and infrastructure
  • Configure and manage all server systems including email servers, web servers, cache servers and load balancers
  • Develop and maintain enterprise system architecture. Define standards and protocols for data exchange, communication and integration of different systems
  • Define and execute capacity planning and monitoring processes for all infrastructure and data-center technologies.
  • Optimize technical performance and perform deep fine tuning
  • Define and implement security directives, disaster-recovery and other critical business or IT objectives
  • Maintain the highest levels of service goals with a view towards continuous improvement and innovation

DESIRED BACKGROUND AND SKILLS

  • BE/BTech, ME/MTech in Computer Science or related field
  • 8+ years of experience in the field of IT operations, web & internet systems, network administration and systems integration
  • Broad and deep experience with web operations from server automation to cloud computing
  • Proficiency in writing bash, python and other scripts
  • Good experience with virtualization and docker technology stack
  • Highly organized, efficient and thorough
  • Proactive and self driven individual with extremely good communication and interpersonal skills

For more details please reach me at prasoon.purbia@careernet.co.in

 

QA Manager – B2B Product Set up – Gurgaon (10 – 17 yrs)

QA Manager

Gurugram, Haryana, India · Engineering

DESCRIPTION

Position: QA Manager

Job Location: Gurgaon

Experience Required: 11 – 17 yrs

Key responsibilities include:

  • Develop test plans and test procedures based on requirements, specifications, and issues reported from the field
  • Verify that new and/or enhanced functionality is correctly implemented, known bugs are verified, and regression testing is performed
  • Provide technical leadership, career development, and management of performance, objectives, and priorities of all reporting staff
  • Drive and own the Quality roadmap for your organization
  • Drive initiatives to improve testing at all levels & deliver automation to ensure robustness
  • Drive adoption of best practices, tools, systems and metrics across the organization Create a shared vision of product quality and maintain strong cross-functional relationships / alignment within & across the business units
  • Develop test plans and test cases, thereby ensuring proper test coverage
  • Perform functional, regression and system testing
  • Candidate will be responsible for manual testing, building and running automated testing environments
  • Continuously improve the test cases and make the system more robust
  • Ensure proper version control and configuration management of all test objects developed and test environments used.
  • Candidate should be able to quickly become productive in a non-structured environment
  • Identify and properly report defects
  • Verify fixed defects
  • Work closely with development team, project managers.

REQUIREMENTS

Experience Required:

  • 10-12 years of experience in web product testing. Strong knowledge of creating test planning and execution, software build cycles and agile development methodology
  • Strong knowledge of Knowledge about automated testing tools like Selenium, J-meter.
  • Knowledge of Knowledge of automation testing frameworks like selenium along with good exposure to Postgre, Oracle, SQL Server 2005/2008, Testing frameworks/tools, Production System troubleshooting & management – ability to focus on rapid & agile development model under strict deadlines.
  • Enthusiasm for solving interesting problems and good analytical skills.
  • Comfortable in a non-structured environment
  • Excellent problem solving and puzzle solving abilities and willing to work in start-up environment

For more details please reach me at prasoon.purbia@careernet.co.in

Frontend Experts(React js) – Leading Product setup – Bangalore/Gurgaon(4-10 yrs)

Front End Developer/Sr. Developer/Lead (4-10 yrs)

Location: Bangalore / Gurgaon

Responsibilities:

  • The position will require you to work on the core experience that visitors will get on using cutting edge products our client is building
  • Building elegant web UIs that allow our users to enjoy consuming gobs of information.
  • We are looking for frontend developers who have a strong sense for beautiful, pragmatic code and an eye for detail
  • User Interface development from scratch will open avenues to learn and build a new application to increase customer traction

Minimum Qualifications:

  • 4-10 years of UI / front end development experience
  • E. / B. Tech. / M.E. / M. Tech. / M.S. in Computer Science, Electronics or related field from a premier institute
  • Prior working experience in React JS / React Native
  • Strong experience in JS
  • Strong understanding of web components and in writing frontend codefor performance and modularity
  • Ability to write well-abstracted, reusable and efficient code, and to correctly employ design patterns
  • In-depth knowledge of HTML5/CSS3/Javascript
  • Experience working in cross-browser environments
  • Work experience in an Internet or Product company

Preferred Qualifications:

  • Understanding of code and UI frameworks
  • Exposure to state containers like Redux
  • Experience in JS Frameworks like js, Backbone.jsetc
  • Knowledge of TypeScriptand ECMAScript 6
  • Understanding of responsive design
  • Understanding of mobile development SDKs like iOS, Android tc.
  • Experience with LAMP stack, Python/MySQL programming will be a plus
  • Work experience in an e-commerce or start-up company